All sales are final. We want our customers to be 100% happy with their product, so please check your cart and be sure the products work for you before checking out. Some of our products are not safe to use with certain types of medications, so be sure you read each product description carefully! If you have an issue with the item that you purchased, please contact us directly through our contact page or our email address [firstname.lastname@example.org] to discuss a refund.
If you purchase eyewear with us, you are protected against manufacturers defects for six months. This means that if your eyewear breaks due to defective parts within this time period, we will send you a brand new frame in the exact same style. You will not receive your money back, but instead will get a new frame. This does not protect you against accidental breakage of any kind, and we will review the damage to the frame before sending you a new one. Please contact us as soon as possible if your frame has any defects.